Together we can end domestic abuse.
Cookie policy
You can manage your cookie preferences at any time using our cookie manager tool:
What is a cookie?
A cookie is a small data file which is downloaded to your computer or mobile device when you visit a website. When you return to a previously visited website - or visit a website that uses the same cookies – that website will recognise these cookies and therefore your device.
Cookies perform essential functions, like letting you navigate between pages efficiently, remembering your site preferences and generally improving your browsing experience.
Know your cookies
We use different types of cookie, which we categorise as "essential cookies", “performance cookies", and "tailored content cookies". Each cookie category performs in a different way, and you can find out more about them below. We use a third-party - Tealium - to track how you use our website, so that we can identify:
- Marketing that may be of interest to you
- Improvements to our sales journeys and our website content
Data tracked by Tealium is processed in accordance with TSB’s privacy notice and cookie settings. We’ve added a link to manage your cookie preferences at any time above.
| Vendor | Name of cookie | Duration | Purpose |
|---|---|---|---|
| Adobe | s_vi | 12 months | Adobe Analytics. This cookie is used to identify unique visitors, with an ID and timestamp. |
| Akamai | ak_bmsc bm_sv akaalb_sme_DC_LB | Session | These cookies are used by Akamai to optimise site performance and security by distinguishing between human users and bots when you first visit our site. |
| Akamai | dos_cookie | 1 hour | These cookies are used by Akamai to optimise site performance and security by distinguishing between human users and bots when you first visit our site. |
| AWS | AWSALB AWSALBCORS | 7 days | Maintains session stickiness and secure routing via AWS Load Balancer. |
| Biocatch | bcCSID cdContextId | Session | These cookies help detect online fraud to help protect TSB from a wide range of cyber threats. |
| Biocatch | bmuid cdSNum | 12 months | These cookies help detect online fraud to help protect TSB from a wide range of cyber threats. |
| Cloudfare | _cf_bm | 30 mins | Helps to detect malicious visitors, in particular malicious bots to TSB Bank’s websites and minimizes blocking legitimate users. |
| Cloudfare | _cfuvid | Session | Helps to detect malicious visitors, in particular malicious bots to TSB Bank’s websites and minimizes blocking legitimate users. |
| Dynatrace | dtsrVID dtLatC dtCookie dtSa dtPC rxvt rxVisitor | Session | These cookies are used by Dynatrace to monitor our applications. |
| LivePerson | LPSID-SiteID LPSessionID lpLastVisit- lpTabId lpPmCalleeDfs LPCID-SiteId LPCKEYSiteId idpLastSiteId idpLastDomain session_id WSHumanClickServer WSHumanClickWebSession WSHumanClickSiteNumber agentSessionKey s.browser lpTestCookie{timestamp} | Session | These cookies are used to support our live messaging service including assigning your device an ID, determining whether you have accessed the service before, and retrieving any conversation history you may have in LivePerson. |
| LivePerson | Storage_expiration-SiteId lpStrMap UIConf lpMessaging- -lpuw | 1 day | These cookies are used to support our live messaging service including assigning your device an ID, determining whether you have accessed the service before, and retrieving any conversation history you may have in LivePerson. |
| LivePerson | LPVIDLP VisitorID LivePersonID | Expires when cookies are deleted by user | These cookies are used to support our live messaging service including assigning your device an ID, determining whether you have accessed the service before, and retrieving any conversation history you may have in LivePerson. |
| Microsoft | ApplicationGateway Affinity ApplicationGateway AffinityCORS | Session | These cookies are used by Azure Application Gateway to ensure user requests are routed to the same backend server for session consistency. |
| Partnerize | tPHG-PS | 12 months | This cookie allows us to track a sale from an aggregator or affiliate partner. |
| Tealium | Camref_Persisted adref_cookie ClickRefSimple urnPersistedReward | 30 days | These cookies allows us to track a sale from an aggregator or affiliate partner. |
| Tealium | channelcloser channelflow channeloriginator | 12 months | These cookies are used by Tealium to allow us to determine the source of your visit. This allows us to assess the effectiveness of our online marketing. |
| Tealium | CONSENTMGR | 12 months | This cookie is used by Tealium in order to remember your cookie consent preferences set in the cookie manager. |
| Tealium | utag_main_vapi_domain utag_main__sn | 12 months | These cookies are used by Tealium, which manages the tags on our website. Tagging allows us to track your movements around our site so that we can understand how customers are interacting with the website and identify areas where we can improve navigation. These cookies contains a unique identifier, and other anonymous information. |
| Tealium | utag_main__pn utag_main__se utag_main_ses_id utag_main__st utag_main__ss utag_main__prevpage | 30 mins | These cookies are used by Tealium, which manages the tags on our website. Tagging allows us to track your movements around our site so that we can understand how customers are interacting with the website and identify areas where we can improve navigation. These cookies contains a unique identifier, and other anonymous information. |
| ThreatMetrix | BzWCQCsViVVZnq91L03 | Session | These cookies are used to create a secure session environment and prevent fraudulent activity. |
| ThreatMetrix | thx_guid tmx_guid | 13 months | These cookies are used to create a secure session environment and prevent fraudulent activity. |
| TSB | BIGipServerdigital_apps_apache_https_pool DtCntPrstc SESSION JSESSIONID NSAJSESSIONID hdasc weblogicnh weblogicfh weblogicfhtools XSRF-TOKEN | Session | These cookies are used to maintain a user session on the website. |
| TSB | ssotoken loggedInUserId moreThan18 unreadmessages showSavethepennies lessthan18withISA ISA_Eligible CARD.authenticatedUser CARD.isiccardsflow HEADER.JOURNAL.TRANSACTIONID HEADER.JOURNAL.SUBOPERATIONID HEADER.JOURNAL.SESSION_NUMBER HEADER.JOURNAL.OPERATIONID HEADER.JOURNAL.EVENT_NUMBER HEADER.JOURNAL.OPER_NUMBER | Session | These cookies are used to support our product application and internet banking service journeys. |
| TSB | enldFp(xxxxx) | 90 days | This is a One-Time Password trust device cookie. |
| Vendor | Name of cookie | Duration | Purpose |
|---|---|---|---|
| Adobe | s_cc s_sq s_ppv s_ppvl s_tp | Session | We use Adobe Analytics and Adobe Experience Platform (AEP) technologies to understand how visitors interact with our website, improve website performance, personalise user experiences, and measure the effectiveness of our digital content and services. These technologies collect information such as pages visited, user interactions, browser and device information, traffic sources, and other usage data. The information collected is used for analytics, reporting, audience insights, and website optimisation. |
| Adobe | s_ppn s_visit | 30 minutes | We use Adobe Analytics and Adobe Experience Platform (AEP) technologies to understand how visitors interact with our website, improve website performance, personalise user experiences, and measure the effectiveness of our digital content and services. These technologies collect information such as pages visited, user interactions, browser and device information, traffic sources, and other usage data. The information collected is used for analytics, reporting, audience insights, and website optimisation. |
| Adobe | s_nr | 1 month | We use Adobe Analytics and Adobe Experience Platform (AEP) technologies to understand how visitors interact with our website, improve website performance, personalise user experiences, and measure the effectiveness of our digital content and services. These technologies collect information such as pages visited, user interactions, browser and device information, traffic sources, and other usage data. The information collected is used for analytics, reporting, audience insights, and website optimisation. |
| Adobe | kndctr_###_AdobeOrg_cluster kndctr_###_AdobeOrg_identity | 12 months | We use Adobe Analytics and Adobe Experience Platform (AEP) technologies to understand how visitors interact with our website, improve website performance, personalise user experiences, and measure the effectiveness of our digital content and services. These technologies collect information such as pages visited, user interactions, browser and device information, traffic sources, and other usage data. The information collected is used for analytics, reporting, audience insights, and website optimisation. |
| Adobe | s_fid s_ecid AMCVS_###@AdobeOrg AMCV_###@AdobeOrg | 24 months | We use Adobe Analytics and Adobe Experience Platform (AEP) technologies to understand how visitors interact with our website, improve website performance, personalise user experiences, and measure the effectiveness of our digital content and services. These technologies collect information such as pages visited, user interactions, browser and device information, traffic sources, and other usage data. The information collected is used for analytics, reporting, audience insights, and website optimisation. |
| Glassbox | _cls_cfgver _cls_s _cls_v rto ROUTEID | Session | These cookies are used by Glassbox to analyse your journey within the page by anonymously tracking all mouse movements, clicks and recording sessions. This allows us to identify pain points for the customer and improve navigation around the website. |
| Podsights | __pdst | 11 months | This cookie is used by Podsights to track podcast advertising results and is primarily used for performance analytics. |
| Tealium | visitStart application_name product_name page_views_in_visit | Session | These cookies are used by Tealium to capture anonymised information about your session for internal analytics. This allows us to improve navigation around the site for customers and see web traffic information about each of our products. |
| Tealium | channelProductAttribution appStartTimestamp | 2 months | These cookies are used by Tealium to capture anonymised information about your session for internal analytics. This allows us to improve navigation around the site for customers and see web traffic information about each of our products. |
| Tealium | recognised_customer | 12 months | These cookies are used by Tealium to capture anonymised information about your session for internal analytics. This allows us to improve navigation around the site for customers and see web traffic information about each of our products. |
| TikTok | _tt_enable_cookie ttcsid ttcsid_XXX | 3 months | To measure and improve the performance of advertising campaigns and to personalise the user's experience. |
| TikTok | _ttp _pangle | 13 months | To measure and improve the performance of advertising campaigns and to personalise the user's experience. |
| Spotify | __spdt | 25 months | To measure performance of Spotify ads. |
| Vendor | Name of cookie | Duration | Purpose |
|---|---|---|---|
| Adalyser | __adal_cw | 7 days | These cookies store information such as the date and time of your visit to the site in order to allow us to track the success of our TV advertisement campaigns. |
| Adalyser | __adal_ca | 6 months | These cookies store information such as the date and time of your visit to the site in order to allow us to track the success of our TV advertisement campaigns. |
| Adalyser | __adal_id | 2 years | These cookies store information such as the date and time of your visit to the site in order to allow us to track the success of our TV advertisement campaigns. |
| Adalyser | __adal_ses | Session | These cookies store information such as the date and time of your visit to the site in order to allow us to track the success of our TV advertisement campaigns. |
| Adobe | tsbuk!mboxSession tsbuk!mboxPC | Session | These cookies are set by Adobe to support personalisation, audience segmentation, experience optimisation, and testing activities. They enable us to deliver relevant content and offers, evaluate the effectiveness of different experiences, and improve user engagement based on visitor interactions. |
| Adobe | mboxEdgeCluster | 30 minutes | These cookies are set by Adobe to support personalisation, audience segmentation, experience optimisation, and testing activities. They enable us to deliver relevant content and offers, evaluate the effectiveness of different experiences, and improve user engagement based on visitor interactions. |
| Adobe | TSB466-14Days-Sess | 14 days | These cookies are set by Adobe to support personalisation, audience segmentation, experience optimisation, and testing activities. They enable us to deliver relevant content and offers, evaluate the effectiveness of different experiences, and improve user engagement based on visitor interactions. |
| Adobe | ev_sync_dd | 1 month | These cookies are set by Adobe to support personalisation, audience segmentation, experience optimisation, and testing activities. They enable us to deliver relevant content and offers, evaluate the effectiveness of different experiences, and improve user engagement based on visitor interactions. |
| Adobe | dpm dextp demdex DST | 6 months | These cookies are set by Adobe to support personalisation, audience segmentation, experience optimisation, and testing activities. They enable us to deliver relevant content and offers, evaluate the effectiveness of different experiences, and improve user engagement based on visitor interactions. |
| Adobe | at_check everest_g_v2 | 12 months | These cookies are set by Adobe to support personalisation, audience segmentation, experience optimisation, and testing activities. They enable us to deliver relevant content and offers, evaluate the effectiveness of different experiences, and improve user engagement based on visitor interactions. |
| Adobe | mbox | 24 months | These cookies are set by Adobe to support personalisation, audience segmentation, experience optimisation, and testing activities. They enable us to deliver relevant content and offers, evaluate the effectiveness of different experiences, and improve user engagement based on visitor interactions. |
| fr | Session | These cookies are used to track user interactions on the website, measure advertising performance, create custom audiences, enable remarketing, and deliver personalised ads on Facebook. | |
| _fbp | 90 days | These cookies are used to track user interactions on the website, measure advertising performance, create custom audiences, enable remarketing, and deliver personalised ads on Facebook. | |
| datr sb ATN | 24 months | These cookies are used to track user interactions on the website, measure advertising performance, create custom audiences, enable remarketing, and deliver personalised ads on Facebook. | |
| FLC | 10 seconds | These cookies enable Google and its partners to show ads based on your interests, measure advertising performance, attribute conversions, and provide reporting insights while helping to detect and prevent fraudulent activity. | |
| DV | 1 day | These cookies enable Google and its partners to show ads based on your interests, measure advertising performance, attribute conversions, and provide reporting insights while helping to detect and prevent fraudulent activity. | |
| TAID DSID | 14 days | These cookies enable Google and its partners to show ads based on your interests, measure advertising performance, attribute conversions, and provide reporting insights while helping to detect and prevent fraudulent activity. | |
| 1P_JAR | 30 days | These cookies enable Google and its partners to show ads based on your interests, measure advertising performance, attribute conversions, and provide reporting insights while helping to detect and prevent fraudulent activity. | |
| OTZ | 1 month | These cookies enable Google and its partners to show ads based on your interests, measure advertising performance, attribute conversions, and provide reporting insights while helping to detect and prevent fraudulent activity. | |
| _gcl_au FPAU FPGCLDC FPGCLAW FPGCLGB _gcl_gb _gac_gb_<wpid> _gcl_aw Conversion gcl_dc | 90 days | These cookies enable Google and its partners to show ads based on your interests, measure advertising performance, attribute conversions, and provide reporting insights while helping to detect and prevent fraudulent activity. | |
| SEARCH_SAMESITE | 5 months | These cookies enable Google and its partners to show ads based on your interests, measure advertising performance, attribute conversions, and provide reporting insights while helping to detect and prevent fraudulent activity. | |
| NID | 6 months | These cookies enable Google and its partners to show ads based on your interests, measure advertising performance, attribute conversions, and provide reporting insights while helping to detect and prevent fraudulent activity. | |
| RUL __Secure-1PAPISID __Secure-1PSID __Secure-1PSIDCC AEC | 12 months | These cookies enable Google and its partners to show ads based on your interests, measure advertising performance, attribute conversions, and provide reporting insights while helping to detect and prevent fraudulent activity. | |
| __gads | 13 months | These cookies enable Google and its partners to show ads based on your interests, measure advertising performance, attribute conversions, and provide reporting insights while helping to detect and prevent fraudulent activity. | |
| ANID IDE AID | 13 months EEA UK / 24 months elsewhere | These cookies enable Google and its partners to show ads based on your interests, measure advertising performance, attribute conversions, and provide reporting insights while helping to detect and prevent fraudulent activity. | |
| APISID SSID SID SAPISID HSID SIDCC __Secure-APISID __Secure-SSID __Secure-HSID __Secure-3PAPISID __Secure-3PSID __Secure-3PSIDCC CONSENT | 24 months | These cookies enable Google and its partners to show ads based on your interests, measure advertising performance, attribute conversions, and provide reporting insights while helping to detect and prevent fraudulent activity. | |
| Microsoft Bing | _EDGE_S | Session | These cookies are set by Microsoft Advertising to support interest-based advertising, conversion tracking, campaign measurement, audience targeting, reporting, and fraud prevention. They help us understand how users engage with advertisements and improve marketing activities. |
| Microsoft Bing | _uetsid | 1 day | These cookies are set by Microsoft Advertising to support interest-based advertising, conversion tracking, campaign measurement, audience targeting, reporting, and fraud prevention. They help us understand how users engage with advertisements and improve marketing activities. |
| Microsoft Bing | ANON NAP | 1 month | These cookies are set by Microsoft Advertising to support interest-based advertising, conversion tracking, campaign measurement, audience targeting, reporting, and fraud prevention. They help us understand how users engage with advertisements and improve marketing activities. |
| Microsoft Bing | MSPTC | 8 months | These cookies are set by Microsoft Advertising to support interest-based advertising, conversion tracking, campaign measurement, audience targeting, reporting, and fraud prevention. They help us understand how users engage with advertisements and improve marketing activities. |
| Microsoft Bing | MUID | 12 months | These cookies are set by Microsoft Advertising to support interest-based advertising, conversion tracking, campaign measurement, audience targeting, reporting, and fraud prevention. They help us understand how users engage with advertisements and improve marketing activities. |
| Microsoft Bing | _uetvid | 13 months | These cookies are set by Microsoft Advertising to support interest-based advertising, conversion tracking, campaign measurement, audience targeting, reporting, and fraud prevention. They help us understand how users engage with advertisements and improve marketing activities. |
| Microsoft Bing | SRCHUID SRCHD SRCHUSR SRCHHPGUSR | 24 months | These cookies are set by Microsoft Advertising to support interest-based advertising, conversion tracking, campaign measurement, audience targeting, reporting, and fraud prevention. They help us understand how users engage with advertisements and improve marketing activities. |
| X (Twitter) | muc_ads personalization_id _twpid | 13 months | Used to provide personalised advertising, measure campaign performance, track conversions, and improve the relevance and effectiveness of ads on X (Twitter). |
Differences between first and third party cookies
Cookies may be set by the site you are visiting or by another site prior to or during your visit. These are known as first and third party cookies.
First party cookies belong to the website domain that appears in the browser address bar. In our case this will be tsb.co.uk and we may set these cookies when you visit in order that we can recognise you when you return.
Third-party cookies belong to website domains different from the one shown in the address bar. Some web pages can feature content from third-party domains (such as banner ads). This is why you might sometimes see a TSB ad on pages you visit after coming to our site. Other sites may also set cookies on your device during a visit to our site. These sites will be an approved partner of ours, such as sites which allow web chat sessions or surveys.
Differences between session and persistent cookies
There are two types of cookies placed during a website visit. These are called session and persistent cookies.
Session cookies are set at the start of a visit and remain active only while that visit continues. They primarily support navigation through the site as they remember which pages you have been on and what interactions you may have had with the site already (e.g. putting items in a shopping basket). These cookies are normally deleted automatically when you close your browser.
Persistent cookies are set during a first visit to a site but will carry an expiry date or time. This cookie will remain on your device until either you clear your cookies or the expiry is reached. They can be used for analytical purposes to track visits over time, for example we could see how many people visited a particular page and then came back to view it again later.
Neither of these types of cookies is used to collect or share personal information.
Things to consider
If multiple users access your device, their choices will also apply to you unless they are changed. This means you may also see messages based on sites visited by them.
If you choose to turn some cookies off, we will stop collecting new data from you, but may still use data that has been collected in the past. You are able to delete stored cookies by going to your browser settings.
Change settings from within your browser
Our cookie manager makes it easy for you to enable and disable certain TSB cookies but won’t stop all cookies from other websites being set. To do this you may change your settings from within your browser.
The instructions for these vary from browser to browser and they may change from time to time as new versions are released.
Find out how to manage cookies in common browsers such as Edge, Chrome, Firefox and Safari on the Information Commissioners’ Office (ICO) website.
Mobile App Cookies
What is a cookie?
“Cookies” and similar technologies are ways for us to monitor how our app is working when you use it.
Some cookies are essential to keep the app working securely and efficiently. Some improve your experience of the app by doing things like remembering your preferences. Others tailor our marketing, so you only see messages relevant to your needs and interests.
Know your cookies
The different types of cookies are called “Essential”, “Performance” and “Tailored Content”. You can learn more about them below. “Performance” and “Tailored Content” cookies are off when you first use the app and need your consent to work.
These recognise you so it’s easier for you to log in, help you move around the app and help you use many of its features. They keep it secure too and help protect you from fraud. You can’t turn these cookies off.
| Vendor | Purpose |
|---|---|
| TSB | Cookies which maintain session persistence and choose data centres for the session to connect to. |
| Retrofit and okhttp; Volley, AFNetworking; Alamofire; KRNNetworking | Open-source SDKs used to make API calls from client to server. |
| Live Person | Used by live chat to start contact with a Live Person agent. |
| Adobe | Used for push notifications. |
| Dynatrace | Used for real-time user monitoring. |
| Alchemer | Used for showing dialogue about planned outages and incidents. |
These check how the app works for you so we can improve its performance. They show which pages you go to most often, for example, and if any are hard to use. You can turn these cookies off.
These check how the app works for you so we can improve its performance. They show which pages you go to most often, for example, and if any are hard to use. You can turn these cookies off.
| Vendor | Purpose |
|---|---|
| Tealium | Used for tag management, collecting data about customer behaviour and interactions, sharing relevant data with TSB partners. |
| Alchemer | Used for surveys for feedback about functionality and performance, enabling App Store scores. |
| Firebase | To measure and improve the performance of advertising campaigns. |
These track your browsing so we can see which products and services interest you. We can then make sure you only see relevant messages from us, both on the TSB website and app, and on non-TSB sites. You can turn these cookies off, but you’ll still see general marketing from us.
These track your browsing so we can see which products and services interest you. We can then make sure you only see relevant messages from us, both on the TSB website and app, and on non-TSB sites. You can turn these cookies off, but you’ll still see general marketing from us.
| Vendor | Purpose |
|---|---|
| Firebase | Used to deliver tailored advertising that is more relevant to you. |
First and third-party cookies
First-party cookies are set by us and include the three types above.
Third-party cookies are set by other companies or TSB’s partners. In the app these enable web chat sessions, for example.
Session and persistent cookies
Session cookies work while you use the app, helping you navigate by remembering pages. They are deleted when you leave and don’t keep any personal information.
Persistent cookies stay on your device after you leave the app, helping us analyse how you use the app over several visits. They don’t keep any personal information.
