Change your address and personal details

Use the TSB Mobile Banking App

1. Log into the app
2. Tap the profile icon
3. Tap personal details
4. Tap address
5. Tap Chat to us and type change address

We'll ask a couple of questions and update your address within 48 hours.

Use the TSB Mobile Banking App

1. Log into the app
2. Tap the profile icon
3. Tap personal details
4. Tap your email address or phone number
5. Enter your new details and save

Use the TSB Mobile Banking App

1. Log into the app
2. Tap the profile icon
3. Tap Chat to us
4. Type change name then follow the instructions on screen

Show me how 

You'll need to upload one of these supporting documents to change your name. 

These are the documents that can be accepted:

• Deed Poll (not in Scotland) Change of name deeds need to be enrolled at the courts to be considered an official document which can be used on its own
• Marriage Certificate / Civil Partnership registration document
• Statutory Declaration
• Copy of entry in Registry of Corrections (Scotland only)
• Amended Birth Certificate issued by Registrar General, Edinburgh (Scotland only)
• Adoption Certificate

We can also accept these supporting documents:

• Deed Poll (not in Scotland) that has not been enrolled with the courts; these are still legal just not registered.  We would also need to have proof you are using your new name – like a certified copy of a driving licence or passport
• Decree Absolute or Divorce Papers / Dissolved Civil Partnership papers – we would also need a certified copy of one of the following: a marriage certificate, birth certificate, passport, or Deed Poll (not Scotland) registered with the courts or copy of entry in the Register of Corrections (Scotland only)

By phone

If you’re already registered for Telephone Banking and have a PSN (Personal Security Number), you can call us to change your address, phone number, and email.

Our phone numbers

Our lines are often busy. The fastest way to update your details is the TSB Mobile Banking App.

At a TSB branch

You can update any details at one of our branches. It’s best to book an appointment before you go so that there is someone ready to help you. Make sure that you have the right documents with you when you go to the branch. 

For any changes you’ll need:

Some form of ID – ideally a TSB debit card and PIN. If you don’t have one, bring your passport, driving licence, or something similar.

To change your name, you’ll need additional documents:

We’ll also need to see one of the supporting documents listed below:

• Marriage Certificate / Civil Partnership registration document
• Deed Poll (not in Scotland) Change of name deeds need to be enrolled at the courts to be considered an official document which can be used on its own
• Copy of entry in Registry of Corrections (Scotland only)
• Statutory Declaration
• Amended Birth Certificate issued by Registrar General, Edinburgh (Scotland only)
• Adoption Certificate

We can also accept these documents if they are supported by the other listed evidence:

• Deed Poll (not in Scotland) that has not been enrolled with the courts; these are still legal just not registered.  We would also need to have proof you are using your new name – like a driving licence or passport
• Decree Absolute or Divorce Papers / Dissolved Civil Partnership papers. We would also need one of the following: a marriage certificate, birth certificate, passport or Deed Poll (not Scotland) registered with the courts or copy of entry in the Register of Corrections (Scotland only)

Find your nearest branch

By post

The only details you can change by post are your name and address.

Changing your address

Write to us at TSB Bank plc, PO Box 453, Mitcheldean, GL14 9LR and be sure to include your:

• name
• account number and sort code
• current and new address
• signature
• your telephone number in case we need to contact you about your request

If you are an existing Added Value Customer (Select, Silver, Gold, Platinum or Premier), and you are moving overseas, please be aware that you may no longer be eligible for the insurance benefits as part of your Added Value Account.  For further information please have a look at our Added Value Accounts.