We work with the Post Office to give you even more places to do your everyday banking, free of charge. With over 11,500 branches across the UK, a Post Office might be your closest TSB branch.
What services are available at a Post Office?
If you’re a TSB personal or business banking customer, you can:
- Pay in cash and cheques
- Withdraw cash
- Check your balance
Business customers can also use the Change Giving service to exchange cash for coins.
What do I need to bank at the Post Office?
You’ll just need your bank card and PIN. Personal customers can also use a pay-in slip if paying money in. You get pay-in slips when you order a chequebook.
Cash deposits will be accepted at any Post Office counter. You will be issued with a receipt.
Personal customers
You can deposit cash using:
- your debit or ATM card and PIN
- or a personalised pre-printed pay-in slip. To order a paying-in book with pay-in slips online, use our order chequebook form. Alternatively, you can order a paying-in book by calling us on 03459 758 758 or visiting a TSB branch.
The money will be applied to your account immediately if using a debit card or ATM card or the next working day if using a pre-printed pay-in slip.
The maximum amount of cash you can deposit in total across your personal accounts is £1,500 per day, and £10,000 annually on a rolling 12-month basis.
If you are paid your salary in cash above the annual limit and do not live near a TSB branch, we may be able to increase your annual Post Office cash deposit limit – click here to apply.
We use Adobe Sign for this kind of request. Adobe will pass the information you provide to us in a secure manner and won’t process it in any other way. Information on how we use your data can be found in our Data Privacy Notice www.tsb.co.uk/privacy.
Business customers
You can deposit cash using:
- Your debit card and PIN. The money will be applied immediately when depositing with your debit card
The maximum amount of cash you can deposit in total per each business account is £10,000 per day, and £250,000 annually on a rolling 12-month basis.
Coin deposits up to £250 will be accepted at each Post Office branch's discretion.
Important information
Cheque deposits are not affected by the deposit limit, and you’ll still be able to make deposits through any of our branches and make online transfers as usual.
Cash and cheque deposit important information
- Post Office branches may have different cut-off times for paying in cash and cheques. Please check at the branch you plan on visiting by using the Post Office Branch Finder
- If you deposit after the cut-off time your deposit will take an additional working day to be processed.
You can deposit cheques using:
- a personalised pre-printed pay-in slip
- and a TSB specific cheque envelope (available at the Post Office)
If you are a personal customer, to order a paying-in book with pay-in slips online, use our order chequebook form. Alternatively, you can order a paying-in book by calling us on 03459 758 758 or visiting a TSB branch. Use our branch locator to find your nearest branch.
- If you have a business account, to order a cheque paying-in book, please call the Business Banking team on 0345 835 3858 between 8am-6pm Monday to Friday and 9am-2pm Saturday
- Cheques up to £500 can be paid in via the TSB Mobile Banking App - find out how
- Cheque deposits will be accepted at any Post Office counter
- Your cheques and pre-printed pay-in slip should be placed into the TSB specific envelope and sealed
- Cheques deposited at a Post Office will be added to your TSB account when we receive them from the Post Office, normally within two working days. That means if you pay a cheque into your account at a Post Office on a Monday (day zero), it should show on your account on the Wednesday (day 2 / second working day). You’d start earning interest on the Thursday (day 3 / third working day), and be able to take the money out by 11:59pm on that same day. It couldn’t be returned unpaid after 4pm on the Thursday
There is no limit to the number of cheques deposited, however without a pre-printed pay-in slip you will not be able to deposit cheques.
Cash and cheque deposit important information
- Post Office branches may have different cut-off times for paying in cash and cheques. Please check at the branch you plan on visiting by using the Post Office Branch Finder
- If you deposit after the cut-off time your deposit will take an additional working day to be processed.
There are over 2,000 ATMs in Post Office branches around the UK which are free of charge.
You can withdraw cash using:
- any Post Office ATM free of charge, to find your nearest Post Office ATM check the Post Office website
- your debit or ATM card and PIN
- Cash withdrawals are available at any Post Office counter
- You will be issued with a receipt
Standard cash withdrawal limits apply, to check your limit please call us:
- Personal customers on 03459 758 758
- Business customers on 0345 835 3858
You can order a new PIN by logging into your Internet Banking and in the ‘Your account tools’ section select ‘Replacement cards and PINs’. You can also do this in the TSB Mobile Banking App by selecting ‘Manage cards and PINs’ from the app menu.
Alternatively, you can use our online chat service by selecting ‘Help centre’ to start a secure chat or by calling us on 03459 758 758 or visiting a branch.
There are over 2,000 ATMs in Post Office branches around the UK which are free of charge.
You can get a balance enquiry using:
- any Post Office ATM free of charge, to find your nearest Post Office ATM check postoffice.co.uk/atm-locator
- your debit card and PIN
- Balance Enquiries are available at any Post Office counter
You can order a new PIN by logging into your Internet Banking and in the ‘Your account tools’ section select ‘Replacement cards and PINs’. You can also do this in the TSB Mobile Banking App by selecting ‘Manage cards and PINs’ from the app menu.
Alternatively, you can use our online chat service by selecting “Help centre” to start a secure chat, by visiting a branch or by calling us:
- Personal customers on 03459 758 758
- Business customers on 0345 835 3858
Business customers can change notes into coins and £5 notes using:
- Your pre-printed paying-in slip or cheque book showing your TSB sort code and account number
- You’ll need to tell us your preferred Post Office location
- To guarantee availability of change when you need it - it's best to formally set-up an arrangement with an allocated Post Office branch using the TSB form
We use Adobe Sign for this kind of request. Adobe will pass the information you provide to us in a secure manner and won’t process it in any other way. Information on how we use your data can be found in our Data Privacy Notice www.tsb.co.uk/privacy.
TSB will forward the details to the Post Office for processing. It can take up to 14 days for the Post Office to set-up the service, and they will let TSB know.
TSB will send you a letter confirming the Post Office Change Giving arrangement is in place and will enclose a copy of the memo supplied by the Post Office which will include the total guaranteed change value, the full address of the Post Office branch and its opening hours.
It is not always possible to allocate your preferred branch, but the Post Office will provide alternatives. If you wish to make changes to the service once it’s set-up, you’ll be able to do this directly with your allocated Post Office branch. They will have a copy of your change requirements.
Change will be subject to availability.
