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TSB responds to the FCA and PRA findings in relation to the 2018 Migration Programme

20th December 2022

 

TSB announced today that it has reached agreement with the Financial Conduct Authority ("FCA") and Prudential Regulation Authority (“PRA”) in relation to the 2018 Migration Programme.

TSB’s Chief Executive Officer, Robin Bulloch, said:
“We’d like to apologise again to TSB customers who were impacted by issues following the technology migration in 2018. We worked hard to put things right for customers then and have since transformed our business.

“Over the past four years, we have harnessed our technology to deliver new products and better services for TSB customers.”

Media Contacts

 

Joseph Eyre | Senior Media Relations Manager, TSB
T: 07483 432 546 | joseph.eyre@tsb.co.uk

Supreet Thomas | Head of Communications, TSB
T: 07519 502 123 | supreet.thomas@tsb.co.uk

 

Notes to editors

 

The press release from the FCA and PRA can be found here.

 

TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no. SC95237.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.

TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.

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