TSB and other UK major high street banking providers are working together to bring shared cash and banking services to communities across the UK.
Cash Access UK are opening Banking Hubs across the UK, to offer an easy way to do face-to-face banking. There are already a number of locations open, with more planned over the coming months.
The Banking Hubs are available for everyday personal and business banking services. TSB customers can use cash services at any Hub. And a TSB Mobile Money Confidence Expert will be on hand in some Banking Hubs if you need help with bigger things, such as payments and transfers, managing your money and online banking.
You find out more about Cash Access UK and Banking Hubs at Cash Access UK - Home.
What services are available at all Banking Hubs?
Each Banking Hub has a counter where you can:
- Pay in cash and cheques
- Withdraw cash
- Check your balance
- Pay utility bills
- Top up your gas and electricity
- Access change-giving services for small businesses
Banking Hub counter services are run by the Post Office®, the full range of services can be found on our website.
TSB Money Confidence Experts at Banking Hubs.
Not all banks will be present in every Banking Hub. Where TSB are present in a Banking Hub, a Mobile Money Confidence Experts will be available to help customers with:
Personal banking services
- Borrowing, protection and everyday current account and savings account needs
For more information visit Personal | Life Made More | TSB Bank - Internet and mobile banking registration, forgotten passwords and troubleshooting
For more information visit Internet/Mobile Help
- Card management - Reporting lost or stolen cards, reset pin, order replacements
For more information visit Report card Help - Managing your existing payments, such as Direct Debits
For more information visit Payments Help - Providing evidence of identity
For more information visit Providing ID - Make payments to someone you’ve paid before / Transfers, up to £10,000
For more information visit Help and Support - General product / maintenance enquiries
For more information visit Help and Support - Register a bereavement
For more information visit Bereavement | TSB Bank - Add or remove a third-party mandate
For more information visit Third Party Access - Add or remove Power of Attorney
For more information visit Power of Attorney in England & Wales | TSB Bank / Scottish Power of Attorney | TSB Bank - Fraud support
For more information visit How we protect you - Money management / debt advice
For more information visit Money Struggles Help - Register a vulnerability
For more information visit Supporting you if you’re in a vulnerable situation - Register a complaint
For more information visit How to make a complaint
Business banking services
- Internet and mobile banking registration, forgotten passwords and troubleshooting
For more information visit Business Internet/Mobile Help - Card management - Reporting lost or stolen cards, reset pin, order replacements
For more information visit Business Internet/Mobile Help - Managing your existing payments, such as Direct Debits
For more information visit Business Internet/Mobile Help - Providing evidence of identity
For more information visit Business Providing ID - Make payments to someone you’ve paid before / Transfers, up to £10,000.
For more information visit Business Internet/Mobile Help - General product / maintenance enquiries
For more information visit Business Internet/Mobile Help - Register a bereavement
For more information visit Bereavement | TSB Bank - Add or remove a third-party mandate
For more information visit Third Party Access - Add or remove Power of Attorney
For more information visit Power of Attorney in England & Wales | TSB Bank / Scottish Power of Attorney | TSB Bank - Fraud support
For more information visit How we protect you - Money management / debt advice
For more information visit Business Managing Debt - Register a vulnerability
For more information visit Supporting you if you're in a vulnerable situation - Register a complaint
For more information visit How to make a complaint
| Banking Hub location | Banking Hub Address | Opening time | TSB colleague available |
|---|---|---|---|
| Brechin | 3/5 Clerk Street Brechin DD9 6AD |
Monday: 9.00am - 5.00pm Tuesday: 9.00am - 5.00pm Wednesday: 9.00am - 5.00pm Thursday: 9:00am - 5.00pm Friday: 9:00am - 5.00pm Saturday: Closed Sunday: Closed |
TSB colleague available every Monday |
| Cambuslang | 158 Main Street Cambuslang G72 7EL |
Monday: 9.00am - 5.00pm Tuesday: 9.00am - 5.00pm Wednesday: 9.00am - 5.00pm Thursday: 9:00am - 5.00pm Friday: 9:00am - 5.00pm Saturday: Closed Sunday: Closed |
TSB colleague available every Friday |
| Carluke | 3 Kirkton Street Carluke ML8 4AB |
Monday: 9.00am - 5.00pm Tuesday: 9.00am - 5.00pm Wednesday: 9.00am - 5.00pm Thursday: 9:00am - 5.00pm Friday: 9:00am - 5.00pm Saturday: Closed Sunday: Closed |
TSB colleague available every Thursday |
| Carnoustie | 63 High Street Carnoustie DD7 6AD |
Monday: 9.00am - 5.00pm Tuesday: 9.00am - 5.00pm Wednesday: 9.00am - 5.00pm Thursday: 9:00am - 5.00pm Friday: 9:00am - 5.00pm Saturday: Closed Sunday: Closed |
TSB colleague available every Thursday |
| Forres | 96 High Street Forres IV36 1NX |
Monday: 9.00am - 5.00pm Tuesday: 9.00am - 5.00pm Wednesday: 9.00am - 5.00pm Thursday: 9:00am - 5.00pm Friday: 9:00am - 5.00pm Saturday: Closed Sunday: Closed |
TSB colleague available every Thursday |
| Banking Hub location | Banking Hub Address | Opening time | TSB colleague available |
|---|---|---|---|
| Maryport | 115/117 Senhouse Street Maryport |
Monday: 9.00am - 5.00pm Tuesday: 9.00am - 5.00pm Wednesday: 9.00am - 5.00pm Thursday: 9.00am - 5.00pm Friday: 9.00am - 5.00pm Saturday: Closed Sunday: Closed |
TSB colleague available every Thursday |
As opening hours may vary due to unforeseen circumstances, please check the latest details on our locations at TSB - Branch Locator
Over the next 12 months more Banking Hubs will be opening. We will update this page with additional locations and services as they become available. You can keep up to date with progress for all Banking Hubs and find out where you can pick up a leaflet at Cash Access UK - Home.
You can find the locations of all Banking Hubs at Cash Access UK - Banking Hubs
Do you need to bring any ID when you visit a Banking Hub?
To use the Post Office® counter services, you will need:
- Deposit cash: your debit card and PIN or a personalised pre-printed pay-in slip.
- Deposit cheques: a personalised pre-printed pay-in slip and a TSB specific cheque envelope (available at the Banking hub).
- Withdraw cash: your debit or ATM card and PIN.
- Balance enquiry: using your debit card and PIN.
You can check these details at tsb.co.uk/postoffice
When you visit a TSB Mobile Money Confidence Expert at a Banking Hub we will need to check your ID. As well as having your TSB bank card, the documents you can bring with you for this are listed below:
If you're a UK, EU, EEA or Swiss National please bring:
- Full and current passport
- Full and current photocard driving licence (exluding provisional driving licence)
- A full and current 'old style' UK paper driving licence (issued before 2000 when photocard was introduced)
- Current EU/EEA National identity photo card – not including Romanian ID cards
- Current Northern Ireland voters card
- Current Firearms or shotgun licence
- Benefits/state pension notification letter - issued in last 12 months and confirming rights to benefits
- HMRC Tax Notification e.g. notice of coding, relating to the current tax year and less than 12 months old (P45 and P60 certificates are not acceptable)
- Current Blue disabled drivers pass
If you're a national from any other country outside the UK, EU, EEA or Switzerland please bring:
- Full and current passport with valid UK Visa or a valid UK Biometric Residence Permit
For under 18s:
- Current Young Scot card
- UK Birth certificate or Full adoption certificate
- UK Medical Card/Certificate
- Bank, Building Society or Credit Union statement (Except TSB bank statement, showing a minimum of 2 transactions within the last 3 months)
- Utility bill/utility statement (except water bill or mobile phone bill) dated within the last 3 months
- Council tax bill for current Council Tax billing year and dated in the last 12 months
- Full and current UK photocard driving licence (only if not used as proof of identity)
- A full and current 'old style' UK paper driving licence (issued before 1998 when photocard was introduced and only if not used as proof of identity)
- Benefits or state pensions notification letter confirming the right to benefit (only if not used as proof of identity) - issued within the last 12 months
- HMRC Tax Notification e.g. notice of coding, relating to the current tax year and less than 12 months old (P45 and P60 certificates are not acceptable and only if not used as proof of identity)
- Jobcentre Plus letter dated within the last 3 months, containing your address and your allocated National Insurance Number (NiNo)
