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Letting us know when someone dies

We’re sorry for your loss.

When you’re ready, we’re here to support you in dealing with their banking.

Online

Use our online form to tell us about their death and upload documents when you have them.

Telephone or video call

If you’d rather, you can talk to us over the phone or we can chat via a face-to-face video call.

In branch

You can also tell us in person by visiting any TSB branch. We’ll take you through the process there.

What to do when someone dies

When someone close to you dies, it can feel overwhelming. If you need some guidance on what to do next, here are some steps to follow. There’s also help and support available on the government website: What to do when someone dies: step by step - GOV.UK(opens in a new tab)

We will need to see the Death Certificate before we can process the Bereavement.

Ways to let us know

How to let TSB know about their death

There are a few ways that you can tell us about their death, the fastest way is online.

Documents we may need

  • Death Certificate
  • Our bereavement form
  • A Will, if they had one
  • Grant of Probate or Confirmation (in Scotland)
  • Your identification (here are the types of ID we accept)

Do you need more help?


There’s free Government advice available in England, Scotland, and Wales. There are also charities that may be able to help.

We’ve teamed up with Farewill, the award-winning probate service that can guide you through the process and help keep costs down.

Farewill’s specialist team is rated 4.9/5 on Trustpilot from over 13,000 reviews and has won ‘National Will Writing Firm of the Year’ at the British Wills & Probate Awards for four years running.

To use Farewill’s probate service, you need to be the executor of the will, or the person legally entitled to get probate under rules of intestacy if there is no will. Farewill’s Probate services are currently only available to customers based in England and Wales.

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Common questions following a death