Current or savings accounts
We’ll secure their account(s), to stop any money from going in or out. We’ll also freeze any cards or cheque books they have. With joint accounts, we won’t block any payments, so you can continue using the account as normal.
ISA
Any ISA they held with us will be closed and included as part of their estate.
You aren’t able to transfer this ISA to one that’s held by someone else. However, a surviving spouse or civil partner can make use of the ISA allowance that has built up. This is called the Additional Permitted Subscription (APS).
Complete the form and send it to:
ISA Team
TSB Bank PLC
PO Box 453
Mitcheldean
GL14 9LR
Insurance
TSB home insurance is underwritten by Aviva. We’ll let them know about their death, and Aviva will send you a letter about your options.
Credit cards
We’ll give you guidance on clearing any balance left on their account. If they were an additional cardholder on somebody else’s credit card, we’ll cancel that card.
Mortgage, loan, or overdraft
Dealing with the debt of someone you’ve lost can be difficult. If you’re struggling to keep up with payments, we’re here to help and support you. If they had a mortgage, loan, or overdraft with us, then we’ll let you know what the balances are on these accounts and what your options are.
Find out what support is available to you on our Money Worries page.
Business Banking accounts
If they were part of a limited company, you’ll need to update Companies House before we can remove them from a TSB business account.
Depending on the type of business entity, and if the business is going to continue trading, you may need to open another business account before you can close this one.