Cookie policy

You can manage your cookie preferences at any time using our cookie manager tool:

What is a cookie?

A cookie is a small data file which is downloaded to your computer or mobile device when you visit a website. When you return to a previously visited website - or visit a website that uses the same cookies – that website will recognise these cookies and therefore your device.

Cookies perform essential functions, like letting you navigate between pages efficiently, remembering your site preferences and generally improving your browsing experience.

Know your cookies

We use different types of cookie, which we categorise as "essential cookies", “performance cookies", and "tailored content cookies". Each cookie category performs in a different way, and you can find out more about them below. We use a third-party - Tealium - to track how you use our website, so that we can identify:

Marketing that may be of interest to you
Improvements to our sales journeys and our website content

Data tracked by Tealium is processed in accordance with TSB’s privacy notice and cookie settings. We’ve added a link to manage your cookie preferences at any time above.

These cookies are necessary as they enable you to move around our website, use its features (such as accessing internet banking) and keep it secure. These cookies don’t gather information about you that could be used for marketing or remembering where you’ve been elsewhere on the internet.

They allow us to identify you as a customer so you can log in and use your accounts. We also set session based cookies that help protect you from fraud.

You are not able to turn these cookies off.

Name of cookie	Vendor	Duration	Purpose
s_vi	Adobe	1 year	Adobe Analytics. This cookie is used to identify unique visitors, with an ID and timestamp
dos-cookie	Akamai	1 hour	Set by Akamai
DtCntPrstc	Akamai	Session	Used to maintain session persistence to the same datacenter
ApplicationGateway Affinity	Microsoft	Session	This cookie is used by cookies are used by Azure Application Gateway. It Ensures user requests are routed to the same backend server for session consistency.
ApplicationGateway AffinityCORS	Microsoft	Session	Similar to Application GatewayAffinity but supports cross-origin requests with additional security attributes.
BIGipServerTSB-WEB- F5_APACHE_443	Microsoft	Session	Used to maintain session persistence to the same apache
cdContextId	Biocatch	Session	Biocatch. Identifies patterns in how you interact with our site when logged in to Online Banking, for example the way you type. Being able to recognise your unique style helps us protect you from fraud.
cdSNum	Biocatch	1 Year	Biocatch. Identifies patterns in how you interact with our site when logged in to Online Banking, for example the way you type. Being able to recognise your unique style helps us protect you from fraud.
_cf_bm	Cloudflare	30 mins	Helps to detect malicious visitors, in particular malicious bots to TSB Bank’s websites and minimizes blocking legitimate users.
_cfuvid	Cloudflare	Session	is used to allow the cloudfare to distinguish individual users who share the same IP address
dtLatC dtCookie dtSa dtPC rxvt rxVisitor	Dynatrace	Session	These cookies are used by Dynatrace to improve user security.
LPVID LPVisitorID LivePersonID	Live Person	Expires when cookies are deleted by user	These cookies are used by Live Person, and help to improve our last messaging service by assigning your device an ID, determining whether you have accessed the service before, and retrieving any conversation history you may have in Live Person.
Storage_expiration-SiteId lpStrMap UIConf lpMessaging- -lpuw	Live Person	1 day	These cookies are used by Live Person, and help to improve our last messaging service by assigning you an ID, determining whether you have accessed the service before, and retrieving any conversation history you may have in Live Person.
LPSID-SiteID LPSessionID lpLastVisit- lpTabId lpPmCalleeDfs LPCID-SiteId LPCKEY-SiteId idpLastSiteId idpLastDomain session_id WSHumanClickServer WSHumanClickWebSession WSHumanClickSiteNumber agentSessionKey	Live Person	Expires at end of session	These cookies are used by Live Person, and help to improve our last messaging service by assigning you an ID, determining whether you have accessed the service before, and retrieving any conversation history you may have in Live Person.
s.browser lpTestCookie{timestamp}	Live Person	Session	These cookies are used by Live Person to identify your browser and determine whether it supports cookies.
bmuid	Microsoft	1 Year	Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains
utag_main_vapi_domain utag_main__sn	Tealium	1 Year	These cookies are used by Tealium, which manages the tags on our website. Tagging allows us to track your movements around our site so that we can understand how customers are interacting with the website and identify areas where we can improve navigation. These cookies contains a unique identifier, and other anonymous information.
utag_main__pn utag_main__se utag_main_ses_id utag_main__st utag_main__ss utag_main__prevpage	Tealium	30 mins	These cookies are used by Tealium, which manages the tags on our website. Tagging allows us to track your movements around our site so that we can understand how customers are interacting with the website and identify areas where we can improve navigation. These cookies contains a unique identifier, and other anonymous information.
CONSENTMGR	Tealium	12 months	This cookie is used by Tealium in order to remember your cookie consent preferences set in the cookie manager.
channelcloser channelflow channeloriginator	Tealium	12 months	These cookies are used by Tealium to allow us to determine the source of your visit. This allows us to assess the effectiveness of our online marketing.
urnPersistedReward	Tealium	30 days	This cookie allows us to track whether you have entered the site through an aggregator or affiliate to reward customers when required.
tmx_guid	ThreadMetrix	13 months	The tmx_guid header is a unique identifier used by ThreadMetrix to track and manage sessions or transactions. It ensures each session or transaction is uniquely identifiable for accurate tracking and analytics.

These cookies collect information about how you use our website, for example which pages you go to most often and if you see error messages from certain pages. Information these cookies collect is anonymous and is used to improve how our website works. These cookies help us to improve the performance of our website through things like interactions with site features, heat maps for mouse movements, mobile gestures, and journeys through our site.

You are able to opt out of these cookies.

Name of cookie	Vendor	Duration	Purpose
dpm	Adobe	6 months	Adobe Audience Manager - data management platform uses this cookie to record information around synchronisation of IDs.
everest_g_v2	Adobe	1 year	Adobe Advertising Cloud. Created after a user initially clicks a client's ad, and used to map the current and subsequent clicks with other events on the client's website.
ev_sync_dd	Adobe	1 month	Adobe Advertising Cloud. A third-party, ad exchange-specific cookie that syncs the Advertising Cloud surfer ID with the partner ad exchange. It's created for new surfers and sends a synchronization request when it's expired.
s_nr	Adobe	1 month	This cookie is used to determine whether you have used our site before in the last month.
s_fid s_ecid AMCVS_###@AdobeOrg, AMCV_###@AdobeOrg	Adobe	24 months	These cookies allow us to assign you a visitor ID to track how you move through multiple pages of our site. This allows us to investigate whether users are having issues using our site.
demdex	Adobe	6 months	This cookie allows us to track users across the different Adobe products using our site so that we can improve customer navigation on the site and for our own internal analytics.
kndctr_###_AdobeOrg_cluster kndctr_###_AdobeOrg_identity	Adobe	12 months	These cookies allow us to assign your device a randomised ID for users of the Adobe experience platform edge network.
s_ppn s_visit	Adobe	30 minutes	These cookies allow us to track whether this is the first time you have used our site and what previous page you have accessed it from.
s_cc s_sq s_ppv, s_ppvl, s_tp	Adobe	Session	These cookies allow us to track information about how you are using our site, such as which buttons you have clicked on, for our internal analytics. This allows us to improve navigation around the site for customers and see web traffic information about each of our products.
_cs_mk	Contentsquare	30 minutes	These cookies are used by Contentsquare to analyse your journey within the page by anonymously tracking all mouse movements, clicks and recording sessions.This allows us to identify pain points for the customer and improve navigation around the website.
__pdst	Podsights	11 months	The __pdst cookie is used by Podsights to track interactions and store data for statistical purposes. It helps in tracking podcast advertising results and is primarily used for performance analytics
recognised_customer	Tealium	12 Months	These cookies are used by Tealium to allow us to determine the source of your visit. This allows us to assess the effectiveness of our online marketing.
channelProductAttribution appStartTimestamp	Tealium	2 Months	These cookies are used by Tealium to capture anonymised information about your session for internal analytics. This allows us to improve navigation around the site for customers and see web traffic information each of our products.
visitStart pageCount application_name product_name	Tealium	Session	These cookies are used by Tealium to capture anonymised information about your session for internal analytics. This allows us to improve navigation around the site for customers and see web traffic information about each of our products.
Camref_Persisted adref_cookie ClickRefSimple	Tealium	30 Days	These cookies are used by Tealium to allow us to track whether you have entered the site through an aggregator or affiliate.
_ttp _pangle	TikTok	13 months	To measure and improve the performance of advertising campaigns and to personalise the user's experience.
__spdt	Spotify	25 months	To measure performance of Spotify ads.

These cookies gather information about your browsing habits to decide which of our products and services may be relevant to you. They enable us to tailor the marketing you see on our own website, mobile app and external websites. Switching off these cookies may mean that you still see marketing from us, but they will not be tailored to your interests.

You are able to opt out of these cookies.

Name of cookie	Vendor	Duration	Purpose
__adal_cw __adal_ca __adal_id __adal_ses	Adalyser	7 days 6 months 2 years Session	These cookies store information such as the date and time of your visit to the site in order to allow us to track the success of our TV advertisement campaigns.
check	Adobe	Session	This cookie is used as a check for whether you have permitted tailored content cookies for use with Adobe. This allow us to serve you with targeted advertising on the site that may be relevant to you.
mbox	Adobe	24 months	This cookie keeps a number of values to manage how you experience our Adobe Target campaigns.
dextp DST	Adobe	6 months	These cookies allow us to serve you targeted advertising about our products that may be relevant to you using Adobe Audience Manager. These will only be used when you have opted in to receive personalised advertising.
at_check	Adobe	12 months	These cookies allow Adobe advertising cloud to track aspects of your behaviour on our site after you have clicked a relevant advert. This includes clicking behaviour and pages visited. This cookie allows adobe target to determine if you have allowed permissions for certain cookies to be stored on your browser.
mboxEdgeCluster	Adobe	30 minutes	This cookie allows us to personalise your experience with Adobe Target, allowing the content you may see on our site to be more relevant to you.
datr sb ATN	Facebook	24 months	These cookies carry information about how you use the website and any advertising that you may have seen before visiting our site.
_fbp	Facebook	90 days	This cookie is used by Facebook to deliver a series of advertisement products.
fr	Facebook	Session	This cookie enables sharing of content from TSB to Facebook so that we can assess the effectiveness of any advertising material we promote through Facebook.
receive-cookie-deprecation	Google	6 months	This cookie is used to manage and track the deprecation of certain cookies, ensuring compliance with privacy regulations and improving the handling of user consent
DV	Google (Google Ads, Search Ads 360)	1 day	This cookie is used by Google to help targeted advertising.
OTZ	Google (Google Ads, Search Ads 360)	1 month	These cookies are used by Google and Google ads in order to increase your security during login, enable various Google services and target advertising, assign you a unique identifier, and allow us to retarget products that may be suitable for you.
RUL	Google (Google Ads, Search Ads 360)	12 months	These cookies are used by Google and Google ads in order to increase your security during login, enable various google services and target advertising, assign you a unique identifier, and allow us to retarget products that may be suitable for you.
__Secure-1PAPISID __Secure-1PSID __Secure-1PSIDCC	Google (Google Ads, Search Ads 360)	12 months	These cookies are used by Google and Google ads in order to increase your security during login, enable various google services and target advertising, assign you a unique identifier, and allow us to retarget products that may be suitable for you.
AEC	Google (Google Ads, Search Ads 360)	12 months	This cookie ensures that requests made within a browsing session are made by the user, and not by other sites.
__gads	Google (Google Ads, Search Ads 360)	13 months	These cookies are used by Google and Google ads in order to increase your security during login, enable various Google services and target advertising, assign you a unique identifier, and allow us to retarget products that may be suitable for you.
ANID IDE AID	Google (Google Ads, Search Ads 360)	13 months EEA UK / 24 months elsewhere	These cookies are used by Google and Google ads in order to increase your security during login, enable various google services and target advertising, assign you a unique identifier, and allow us to retarget products that may be suitable for you.
TAID DSID	Google (Google Ads, Search Ads 360)	2 weeks	These cookies are used by Google and Google ads in order to increase your security during login, enable various Google services and target advertising, assign you a unique identifier, and allow us to retarget products that may be suitable for you.
APISID SSID SID SAPISID HSID SIDCC __Secure-APISID __Secure-SSID __Secure-HSID __Secure-3PAPISID __Secure-3PSID __Secure-3PSIDCC CONSENT	Google (Google Ads, Search Ads 360)	24 months	These cookies are used by Google and Google ads in order to increase your security during login, enable various Google services and target advertising, assign you a unique identifier, and allow us to retarget products that may be suitable for you.
1P_JAR	Google (Google Ads, Search Ads 360)	30 days	These cookies are used by Google and Google ads in order to increase your security during login, enable various Google services and target advertising, assign you a unique identifier, and allow us to retarget products that may be suitable for you.
SEARCH_SAMESITE	Google (Google Ads, Search Ads 360)	5 months	This cookie is used for accurate sending of data to Google so that we can assess the effectiveness of any advertising material we promote through Google.
NID	Google (Google Ads, Search Ads 360)	6 months	This cookie is used by Google to make login services more secure and to help target advertising.
_gcl_au FPAU FPGCLDC FPGCLAW FPGCLGB _gcl_gb _gac_gb_<wpid> _gcl_aw Conversion gcl_dc	Google (Google Ads, Search Ads 360)	90 days	These cookies are used by Google ads to determine whether you have arrived at our site through google or another source.
FLC	Google (Google Ads, Search Ads 360)	10 seconds	This cookie is used by Google to help target advertising.
_uetsid	Microsoft Bing	1 day	These cookies are used by Microsoft Bing to determine whether you have arrived at our site through Bing or another source.
ANON NAP	Microsoft Bing	1 month	These cookies are used by Microsoft Bing to determine whether you have arrived at our site through Bing or another source.
MUID	Microsoft Bing	12 months	These cookies are used by Microsoft Bing as a unique user ID that allows us to determine whether you have previously visited our website.
_uetvid	Microsoft Bing	13 months	These cookies are used by Microsoft Bing as a unique user ID that allows us to determine whether you have previously visited our website.
SRCHUID SRCHD SRCHUSR SRCHHPGUSR	Microsoft Bing	24 months	These cookies are used by Microsoft Bing to determine whether you have arrived at our site through Bing or another source.
_EDGE_S	Microsoft Bing	Session	This cookie is used by Microsoft Bing to determine whether you have visited our site through a Microsoft Bing.
MSPTC	Microsoft Bing	8 Months	This cookie is part of Microsoft Advertising (formerly Bing Ads) and is classified as a targeting/advertising cookie
muc_ads	Twitter,Inc (Rebranded as X)	1 Year	This cookie is used for advertising purposes, helping to track and display relevant ads to users based on their interactions across websites
page_views_in_visit	Telium	Session	Set by DATA LAYER ENRICHMENT : Force on first page view extension in Tealium

Differences between first and third party cookies

Cookies may be set by the site you are visiting or by another site prior to or during your visit. These are known as first and third party cookies.

First party cookies belong to the website domain that appears in the browser address bar. In our case this will be tsb.co.uk and we may set these cookies when you visit in order that we can recognise you when you return.

Third-party cookies belong to website domains different from the one shown in the address bar. Some web pages can feature content from third-party domains (such as banner ads). This is why you might sometimes see a TSB ad on pages you visit after coming to our site. Other sites may also set cookies on your device during a visit to our site. These sites will be an approved partner of ours, such as sites which allow web chat sessions or surveys.

Differences between session and persistent cookies

There are two types of cookies placed during a website visit. These are called session and persistent cookies.

Session cookies are set at the start of a visit and remain active only while that visit continues. They primarily support navigation through the site as they remember which pages you have been on and what interactions you may have had with the site already (e.g. putting items in a shopping basket). These cookies are normally deleted automatically when you close your browser.

Persistent cookies are set during a first visit to a site but will carry an expiry date or time. This cookie will remain on your device until either you clear your cookies or the expiry is reached. They can be used for analytical purposes to track visits over time, for example we could see how many people visited a particular page and then came back to view it again later.

Neither of these types of cookies is used to collect or share personal information.

Things to consider

If multiple users access your device, their choices will also apply to you unless they are changed. This means you may also see messages based on sites visited by them.

If you choose to turn some cookies off, we will stop collecting new data from you, but may still use data that has been collected in the past. You are able to delete stored cookies by going to your browser settings.

Change settings from within your browser

Our cookie manager makes it easy for you to enable and disable certain TSB cookies but won’t stop all cookies from other websites being set. To do this you may change your settings from within your browser.

The instructions for these vary from browser to browser and they may change from time to time as new versions are released.

Find out how to manage cookies in common browsers such as Edge, Chrome, Firefox and Safari on the Information Commissioners’ Office (ICO) website.

Mobile App Cookies

What is a cookie?

“Cookies” and similar technologies are ways for us to monitor how our app is working when you use it.

Some cookies are essential to keep the app working securely and efficiently. Some improve your experience of the app by doing things like remembering your preferences. Others tailor our marketing, so you only see messages relevant to your needs and interests.

Know your cookies

The different types of cookies are called “Essential”, “Performance” and “Tailored Content”. You can learn more about them below. “Performance” and “Tailored Content” cookies are off when you first use the app and need your consent to work.

These recognise you so it’s easier for you to log in, help you move around the app and help you use many of its features. They keep it secure too and help protect you from fraud. You can’t turn these cookies off.

Vendor	Purpose
TSB	Cookies which maintain session persistence and choose data centres for the session to connect to.
Retrofit and okhttp; Volley, AFNetworking; Alamofire; KRNNetworking	Open-source SDKs used to make API calls from client to server.
Live Person	Used by live chat to start contact with a Live Person agent.
Adobe	Used for push notifications.
Dynatrace	Used for real-time user monitoring.
Alchemer	Used for showing dialogue about planned outages and incidents.

These check how the app works for you so we can improve its performance. They show which pages you go to most often, for example, and if any are hard to use. You can turn these cookies off.

Vendor	Purpose
Tealium	Used for tag management, collecting data about customer behaviour and interactions, sharing relevant data with TSB partners.
Alchemer	Used for surveys for feedback about functionality and performance, enabling App Store scores.
Firebase	To measure and improve the performance of advertising campaigns.

These track your browsing so we can see which products and services interest you. We can then make sure you only see relevant messages from us, both on the TSB website and app, and on non-TSB sites. You can turn these cookies off, but you’ll still see general marketing from us.

Vendor	Purpose
Firebase	Used to deliver tailored advertising that is more relevant to you.

First and third-party cookies

First-party cookies are set by us and include the three types above.

Third-party cookies are set by other companies or TSB’s partners. In the app these enable web chat sessions, for example.

Session and persistent cookies

Session cookies work while you use the app, helping you navigate by remembering pages. They are deleted when you leave and don’t keep any personal information.

Persistent cookies stay on your device after you leave the app, helping us analyse how you use the app over several visits. They don’t keep any personal information.

Cookie policy

What is a cookie?

Know your cookies

Essential Cookies

Performance Cookies

Tailored Content Cookies

Differences between first and third party cookies

Differences between session and persistent cookies

Things to consider

Change settings from within your browser

Mobile App Cookies

What is a cookie?

Know your cookies

Essential Cookies

Performance Cookies

Tailored Content Cookies

First and third-party cookies

Session and persistent cookies