Together we can end domestic abuse.
Cookie policy
What is a cookie?
A cookie is a small data file which is downloaded to your computer or mobile device when you visit a website. When you return to a previously visited website - or visit a website that uses the same cookies – that website will recognise these cookies and therefore your device.
Cookies perform essential functions, like letting you navigate between pages efficiently, remembering your site preferences and generally improving your browsing experience.
Know your cookies
We use different types of cookie, which we categorise as "essential cookies", “performance cookies", and "tailored content cookies". Each cookie category performs in a different way, and you can find out more about them below.
These cookies are necessary as they enable you to move around our website, use its features (such as accessing internet banking) and keep it secure. These cookies don’t gather information about you that could be used for marketing or remembering where you’ve been elsewhere on the internet.
They allow us to identify you as a customer so you can log in and use your accounts. We also set session based cookies that help protect you from fraud.
You are not able to turn these cookies off.
| Name of cookie | Vendor | Duration | Purpose |
|---|---|---|---|
| dtLatC dtCookie dtSa dtPC rxvt rxVisitor |
Dynatrace | Session | These cookies are used by Dynatrace to improve user security. |
| LPVID LPVisitorID LivePersonID |
Live Person | Expires when cookies are deleted by user | These cookies are used by Live Person, and help to improve our last messaging service by assigning your device an ID, determining whether you have accessed the service before, and retrieving any conversation history you may have in Live Person. |
| Storage_expiration-SiteId lpStrMap UIConf lpMessaging- -lpuw |
Live Person | 1 day | These cookies are used by Live Person, and help to improve our last messaging service by assigning you an ID, determining whether you have accessed the service before, and retrieving any conversation history you may have in Live Person. |
| LPSID-SiteID LPSessionID lpLastVisit- lpTabId lpPmCalleeDfs LPCID-SiteId LPCKEY-SiteId idpLastSiteId idpLastDomain session_id WSHumanClickServer WSHumanClickWebSession WSHumanClickSiteNumber agentSessionKey |
Live Person | Expires at end of session | These cookies are used by Live Person, and help to improve our last messaging service by assigning you an ID, determining whether you have accessed the service before, and retrieving any conversation history you may have in Live Person. |
| s.browser lpTestCookie{timestamp} |
Live Person | Session | These cookies are used by Live Person to identify your browser and determine whether it supports cookies. |
| utag_main_vapi_domain utag_main__sn |
Tealium | 1 Year | These cookies are used by Tealium, which manages the tags on our website. Tagging allows us to track your movements around our site so that we can understand how customers are interacting with the website and identify areas where we can improve navigation. These cookies contains a unique identifier, and other anonymous information. |
| utag_main__pn utag_main__se utag_main_ses_id utag_main__st utag_main__ss utag_main__prevpage |
Tealium | 30 mins | These cookies are used by Tealium, which manages the tags on our website. Tagging allows us to track your movements around our site so that we can understand how customers are interacting with the website and identify areas where we can improve navigation. These cookies contains a unique identifier, and other anonymous information. |
| CONSENTMGR | Tealium | 12 months | This cookie is used by Tealium in order to remember your cookie consent preferences set in the cookie manager. |
| _cf_bm | Cloudflare | 30 mins | Helps to detect malicious visitors, in particular malicious bots to TSB Bank’s websites and minimizes blocking legitimate users. |
| _cfuvid | Cloudflare | Session | is used to allow the cloudfare to distinguish individual users who share the same IP address |
These cookies collect information about how you use our website, for example which pages you go to most often and if you see error messages from certain pages. Information these cookies collect is anonymous and is used to improve how our website works. These cookies help us to improve the performance of our website through things like interactions with site features, heat maps for mouse movements, mobile gestures, and journeys through our site.
You are able to opt out of these cookies.
| Name of cookie | Vendor | Duration | Purpose |
|---|---|---|---|
| s_nr | Adobe | 1 month | This cookie is used to determine whether you have used our site before in the last month. |
| s_fid s_vi s_ecid AMCVS_###@AdobeOrg, AMCV_###@AdobeOrg |
Adobe | 24 months | These cookies allow us to assign you a visitor ID to track how you move through multiple pages of our site. This allows us to investigate whether users are having issues using our site. |
| demdex | Adobe | 6 months | This cookie allows us to track users across the different Adobe products using our site so that we can improve customer navigation on the site and for our own internal analytics. |
| kndctr_###_AdobeOrg_cluster kndctr_###_AdobeOrg_identity |
Adobe | 12 months | These cookies allow us to assign your device a randomised ID for users of the Adobe experience platform edge network. |
| s_ppn s_visit |
Adobe | 30 minutes | These cookies allow us to track whether this is the first time you have used our site and what previous page you have accessed it from. |
| s_cc s_sq s_ppv, s_ppvl, s_tp |
Adobe | Session | These cookies allow us to track information about how you are using our site, such as which buttons you have clicked on, for our internal analytics. This allows us to improve navigation around the site for customers and see web traffic information about each of our products. |
| _cs_id _cs_optout _cs_c |
Contentsquare | 13 months | These cookies are used by Contentsquare to analyse your journey within the page by anonymously tracking all mouse movements, clicks and recording sessions.This allows us to identify pain points for the customer and improve navigation around the website. |
| _cs_ex | Contentsquare | 30 days | These cookies are used by Contentsquare to analyse your journey within the page by anonymously tracking all mouse movements, clicks and recording sessions.This allows us to identify pain points for the customer and improve navigation around the website. |
| _cs_s _cs_mk |
Contentsquare | 30 minutes | These cookies are used by Contentsquare to analyse your journey within the page by anonymously tracking all mouse movements, clicks and recording sessions.This allows us to identify pain points for the customer and improve navigation around the website. |
| _cs_cvars, _cs_vars | Contentsquare | Session | These cookies are used by Contentsquare to analyse your journey within the page by anonymously tracking all mouse movements, clicks and recording sessions.This allows us to identify pain points for the customer and improve navigation around the website. |
| channelflow channeloriginator channelcloser recognised_customer |
Tealium | 12 Months | These cookies are used by Tealium to allow us to determine the source of your visit. This allows us to assess the effectiveness of our online marketing. |
| channelProductAttribution appStartTimestamp |
Tealium | 2 Months | These cookies are used by Tealium to capture anonymised information about your session for internal analytics. This allows us to improve navigation around the site for customers and see web traffic information each of our products. |
| page_views_in_visit visitStart pageCount application_name product_name |
Tealium | Session | These cookies are used by Tealium to capture anonymised information about your session for internal analytics. This allows us to improve navigation around the site for customers and see web traffic information about each of our products. |
| Camref_Persisted adref_cookie ClickRefSimple |
Tealium | 30 Days | These cookies are used by Tealium to allow us to track whether you have entered the site through an aggregator or affiliate. |
_ttp _pangle |
TikTok | 13 months | To measure and improve the performance of advertising campaigns and to personalise the user's experience. |
| __spdt | Spotify | 25 months | To measure performance of Spotify ads. |
These cookies gather information about your browsing habits to decide which of our products and services may be relevant to you. They enable us to tailor the marketing you see on our own website, mobile app and external websites. Switching off these cookies may mean that you still see marketing from us, but they will not be tailored to your interests.
You are able to opt out of these cookies.
| Name of cookie | Vendor | Duration | Purpose |
|---|---|---|---|
| __adal_cw __adal_ca __adal_id __adal_ses |
Adalyser | 7 days 6 months 2 years Session |
These cookies store information such as the date and time of your visit to the site in order to allow us to track the success of our TV advertisement campaigns. |
| check | Adobe | Session | This cookie is used as a check for whether you have permitted tailored content cookies for use with Adobe. This allow us to serve you with targeted advertising on the site that may be relevant to you. |
| mbox | Adobe | 24 months | This cookie keeps a number of values to manage how you experience our Adobe Target campaigns. |
| dextp DST dpm |
Adobe | 6 months | These cookies allow us to serve you targeted advertising about our products that may be relevant to you using Adobe Audience Manager. These will only be used when you have opted in to receive personalised advertising. |
| DV | Google (Google Ads, Search Ads 360) | 1 day | This cookie is used by Google to help targeted advertising. |
| ev_sync_dd everest_g_v2 at_check |
Adobe | 12 months | These cookies allow Adobe advertising cloud to track aspects of your behaviour on our site after you have clicked a relevant advert. This includes clicking behaviour and pages visited. This cookie allows adobe target to determine if you have allowed permissions for certain cookies to be stored on your browser. |
| mboxEdgeCluster | Adobe | 30 minutes | This cookie allows us to personalise your experience with Adobe Target, allowing the content you may see on our site to be more relevant to you. |
| datr sb ATN |
24 months | These cookies carry information about how you use the website and any advertising that you may have seen before visiting our site. | |
| _fbp | 90 days | This cookie is used by Facebook to deliver a series of advertisement products. | |
| fr | Session | This cookie enables sharing of content from TSB to Facebook so that we can assess the effectiveness of any advertising material we promote through Facebook. | |
| OTZ | Google (Google Ads, Search Ads 360) | 1 month | These cookies are used by Google and Google ads in order to increase your security during login, enable various Google services and target advertising, assign you a unique identifier, and allow us to retarget products that may be suitable for you. |
| RUL | Google (Google Ads, Search Ads 360) | 12 months | These cookies are used by Google and Google ads in order to increase your security during login, enable various google services and target advertising, assign you a unique identifier, and allow us to retarget products that may be suitable for you. |
| __Secure-1PAPISID __Secure-1PSID __Secure-1PSIDCC |
Google (Google Ads, Search Ads 360) | 12 months | These cookies are used by Google and Google ads in order to increase your security during login, enable various google services and target advertising, assign you a unique identifier, and allow us to retarget products that may be suitable for you. |
| AEC | Google (Google Ads, Search Ads 360) | 12 months | This cookie ensures that requests made within a browsing session are made by the user, and not by other sites. |
| __gads | Google (Google Ads, Search Ads 360) | 13 months | These cookies are used by Google and Google ads in order to increase your security during login, enable various Google services and target advertising, assign you a unique identifier, and allow us to retarget products that may be suitable for you. |
| ANID IDE AID |
Google (Google Ads, Search Ads 360) | 13 months EEA UK / 24 months elsewhere | These cookies are used by Google and Google ads in order to increase your security during login, enable various google services and target advertising, assign you a unique identifier, and allow us to retarget products that may be suitable for you. |
| TAID DSID |
Google (Google Ads, Search Ads 360) | 2 weeks | These cookies are used by Google and Google ads in order to increase your security during login, enable various Google services and target advertising, assign you a unique identifier, and allow us to retarget products that may be suitable for you. |
| APISID SSID SID SAPISID HSID SIDCC __Secure-APISID __Secure-SSID __Secure-HSID __Secure-3PAPISID __Secure-3PSID __Secure-3PSIDCC CONSENT |
Google (Google Ads, Search Ads 360) |
24 months | These cookies are used by Google and Google ads in order to increase your security during login, enable various Google services and target advertising, assign you a unique identifier, and allow us to retarget products that may be suitable for you. |
| 1P_JAR | Google (Google Ads, Search Ads 360) | 30 days | These cookies are used by Google and Google ads in order to increase your security during login, enable various Google services and target advertising, assign you a unique identifier, and allow us to retarget products that may be suitable for you. |
| SEARCH_SAMESITE | Google (Google Ads, Search Ads 360) | 5 months | This cookie is used for accurate sending of data to Google so that we can assess the effectiveness of any advertising material we promote through Google. |
| NID | Google (Google Ads, Search Ads 360) | 6 months | This cookie is used by Google to make login services more secure and to help target advertising. |
| _gcl_au FPAU FPGCLDC FPGCLAW FPGCLGB _gcl_gb _gac_gb_<wpid> _gcl_aw Conversion gcl_dc |
Google (Google Ads, Search Ads 360) | 90 days | These cookies are used by Google ads to determine whether you have arrived at our site through google or another source. |
| FLC | Google (Google Ads, Search Ads 360) | 10 seconds | This cookie is used by Google to help target advertising. |
| _uetsid | Microsoft Bing | 1 day | These cookies are used by Microsoft Bing to determine whether you have arrived at our site through Bing or another source. |
| ANON NAP |
Microsoft Bing | 1 month | These cookies are used by Microsoft Bing to determine whether you have arrived at our site through Bing or another source. |
| MUID | Microsoft Bing | 12 months | These cookies are used by Microsoft Bing as a unique user ID that allows us to determine whether you have previously visited our website. |
| _uetvid | Microsoft Bing | 13 months | These cookies are used by Microsoft Bing as a unique user ID that allows us to determine whether you have previously visited our website. |
| SRCHUID SRCHD SRCHUSR SRCHHPGUSR |
Microsoft Bing | 24 months | These cookies are used by Microsoft Bing to determine whether you have arrived at our site through Bing or another source. |
| _EDGE_S | Microsoft Bing | Session | This cookie is used by Microsoft Bing to determine whether you have visited our site through a Microsoft Bing. |
Differences between first and third party cookies
Cookies may be set by the site you are visiting or by another site prior to or during your visit. These are known as first and third party cookies.
First party cookies belong to the website domain that appears in the browser address bar. In our case this will be tsb.co.uk and we may set these cookies when you visit in order that we can recognise you when you return.
Third-party cookies belong to website domains different from the one shown in the address bar. Some web pages can feature content from third-party domains (such as banner ads). This is why you might sometimes see a TSB ad on pages you visit after coming to our site. Other sites may also set cookies on your device during a visit to our site. These sites will be an approved partner of ours, such as sites which allow web chat sessions or surveys.
Differences between session and persistent cookies
There are two types of cookies placed during a website visit. These are called session and persistent cookies.
Session cookies are set at the start of a visit and remain active only while that visit continues. They primarily support navigation through the site as they remember which pages you have been on and what interactions you may have had with the site already (e.g. putting items in a shopping basket). These cookies are normally deleted automatically when you close your browser.
Persistent cookies are set during a first visit to a site but will carry an expiry date or time. This cookie will remain on your device until either you clear your cookies or the expiry is reached. They can be used for analytical purposes to track visits over time, for example we could see how many people visited a particular page and then came back to view it again later.
Neither of these types of cookies is used to collect or share personal information.
Things to consider
If multiple users access your device, their choices will also apply to you unless they are changed. This means you may also see messages based on sites visited by them.
If you choose to turn some cookies off, we will stop collecting new data from you, but may still use data that has been collected in the past. You are able to delete stored cookies by going to your browser settings.
Change settings from within your browser
Our cookie manager makes it easy for you to enable and disable certain TSB cookies but won’t stop all cookies from other websites being set. To do this you may change your settings from within your browser.
The instructions for these vary from browser to browser and they may change from time to time as new versions are released.
Find out how to manage cookies in common browsers such as Edge, Chrome, Firefox and Safari on the Information Commissioners’ Office (ICO) website.
Mobile App Cookies
What is a cookie?
“Cookies” and similar technologies are ways for us to monitor how our app is working when you use it.
Some cookies are essential to keep the app working securely and efficiently. Some improve your experience of the app by doing things like remembering your preferences. Others tailor our marketing, so you only see messages relevant to your needs and interests.
Know your cookies
The different types of cookies are called “Essential”, “Performance” and “Tailored Content”. You can learn more about them below. “Performance” and “Tailored Content” cookies are off when you first use the app and need your consent to work.
These recognise you so it’s easier for you to log in, help you move around the app and help you use many of its features. They keep it secure too and help protect you from fraud. You can’t turn these cookies off.
| Vendor | Purpose |
|---|---|
| TSB | Cookies which maintain session persistence and choose data centres for the session to connect to. |
| Retrofit and okhttp; Volley, AFNetworking; Alamofire; KRNNetworking | Open-source SDKs used to make API calls from client to server. |
| Live Person | Used by live chat to start contact with a Live Person agent. |
| Adobe | Used for push notifications. |
| Dynatrace | Used for real-time user monitoring. |
| Alchemer | Used for showing dialogue about planned outages and incidents. |
These check how the app works for you so we can improve its performance. They show which pages you go to most often, for example, and if any are hard to use. You can turn these cookies off.
These check how the app works for you so we can improve its performance. They show which pages you go to most often, for example, and if any are hard to use. You can turn these cookies off.
| Vendor | Purpose |
|---|---|
| Tealium | Used for tag management, collecting data about customer behaviour and interactions, sharing relevant data with TSB partners. |
| Alchemer | Used for surveys for feedback about functionality and performance, enabling App Store scores. |
| Firebase | To measure and improve the performance of advertising campaigns. |
These track your browsing so we can see which products and services interest you. We can then make sure you only see relevant messages from us, both on the TSB website and app, and on non-TSB sites. You can turn these cookies off, but you’ll still see general marketing from us.
These track your browsing so we can see which products and services interest you. We can then make sure you only see relevant messages from us, both on the TSB website and app, and on non-TSB sites. You can turn these cookies off, but you’ll still see general marketing from us.
| Vendor | Purpose |
|---|---|
| Firebase | Used to deliver tailored advertising that is more relevant to you. |
First and third-party cookies
First-party cookies are set by us and include the three types above.
Third-party cookies are set by other companies or TSB’s partners. In the app these enable web chat sessions, for example.
Session and persistent cookies
Session cookies work while you use the app, helping you navigate by remembering pages. They are deleted when you leave and don’t keep any personal information.
Persistent cookies stay on your device after you leave the app, helping us analyse how you use the app over several visits. They don’t keep any personal information.
