International Payments

Where and when can you make international payments?

You can make international payments in foreign currencies online, over the phone and in branch from 7.30am until 4.30pm Monday to Friday.

You can make an international payment outside of these hours between 4:30pm to 7:30am Monday to Friday, on weekends and on Bank Holidays in foreign currencies online, but they won't be sent until the following working day.

What information do you need to give us to make an international payment?

You’ll need to give us:

• the full name and address of the person you want to pay
• the name and address of the bank of the person you want to pay
• the International Bank Account Number (IBAN)
• the Bank Identifier Code (BIC)

The TSB BIC is TSBSGB2A. Please log into your account using Mobile / Internet banking or check your bank statement to find your IBAN.

If you’re sending money to the USA you may also need a routing code.

If you have either a routing code or a clearing code; this can be added to the first line of the beneficiary’s bank address online.

The beneficiary that you are paying should be able to tell you whether a clearing code is required by their bank.

How much money can I send?

You can send up to £75,000.

Which exchange rate will be used when you make an international payment?

We’ll use our standard exchange rate to convert your payment into the foreign currency. This will be the one that applies on the day we make the payment. If you make a payment to a foreign country in pounds, the bank in the foreign country will set the exchange rate.

Our standard exchange rate is the rate we use for converting pounds into foreign currency. It changes all the time, so we’ll confirm the current rate before you make the payment. You can also find out the exchange rate by visiting a branch or calling us.

Payments made between 4:30pm to 7:30am Monday to Friday, on weekends and Bank Holidays, will use the rate at 4:30pm on the last working day. This will be an indicative rate and if the exchange rate fluctuates more than a set percentage, between when we capture the instruction and process the payment, we will cancel the payment and send you a notification by SMS. This percentage may be different for each currency but we will tell you when you are making the payment what this will be every time.

How long will it take for your payment to reach the person you’re paying?

How long a payment takes depends on where the payment is being sent. More details can be found in section 5 of the Personal banking terms and conditions.

How much will it cost to send an international payment from my account?

Type of fee	Fees for all accounts except Cash accounts	Fees for Cash accounts
International payment using Internet Banking	- If the payment is in euros to an EEA country : £0 - All other payments up to £5,000: £10 - All other payments over £5,000: £17.50	- If the payment is sent in pounds within the EU : £0 - If the payment is in euros to an EEA country : £0 - All other payments up to £5,000: £10 - All other payments over £5,000: £17.50
International payment using Telephone Banking or in branch	- If the payment is in euros to an EEA country : £0 - All other payments: £20	- If the payment is sent in pounds within the EU: £0 - If the payment is in euros to an EEA country : £0 - All other payments: £20
Correspondent bank fee.This is the fee you’ll pay when you’re making a payment outside the EEA, Switzerland and Monaco and you decide to pay all the charges	£6	£6

Who pays the charges?

Type of foreign payment	Who’ll pay the charges?
You make a payment to an account in the EEA, Switzerland or Monaco in branch, over the phone or using Internet Banking You make a payment to an account in any country using Internet Banking	You will share the charges with the person you are paying: - You’ll pay all of our charges (including the charges of any agent bank we use). If we use an agent bank when making the payment, their charge (if any) will be taken from the amount you are paying before it reaches the person you are paying; and - The person you are paying will pay their bank’s charges

 

 

Type of foreign payment

Who’ll pay the charges?

You make a payment to an account in any country in branch or over the phone

You can choose any of the below: - You can share the charges You pay all of our charges (including the charges of any agent bank we use), and the person you are paying will pay their bank’s charges. If we use an agent bank when making the payment, their charge (if any) will be taken from the amount you are paying before it reaches the person you are paying. - You can pay all of the charges You pay all of our charges (including the charges of any agent bank we use), and all of the charges from the bank of the person you are paying. If we use an agent bank when making the payment, their charge (if any) will be taken from the amount you are paying before it reaches the person you are paying. - The person you are paying pays all of the charges This includes our charges, and all of their own bank’s charges.

How much will it cost to receive an international payment into my account?

Type of fee	Fees for all accounts except Cash accounts	Fees for Cash accounts
International payment received from abroad	- SEPA payments: £0 - Any other payment received in euros : £0 - All other payments where the payment is up to £100: £2 - All other payments where the payment is over £100: £7	SEPA payments: £0 - Any other payment received in euros : £0 - If the payment is received in pounds from within the EU: £0 - All other payments where the payment is up to £100: £2 - All other payments where the payment is over £100: £7