Protecting your personal details and your money is our top priority. We’re using the high level of security you’d expect to keep your money secure.
What we do
Fraud detection systems
Our fraud detection systems are monitoring your accounts 24/7. We're always on the lookout for suspicious activity.
Automatic log off
If there’s no activity on your online banking for 5 minutes, we’ll automatically log you off.
Use it or lose it
If you don’t log into your Internet banking for more than 12 months, we’ll disable the account.
Device profiling
Our systems keep a record of the devices you use. If a different device from a strange place tries to log in, we’ll catch it.
Data encryption
When banking online, all your data is transferred securely and encrypted.
Set up payments securely
When setting up a new payment, we’ll double check it’s really you doing it. We’ll do it with a text to your mobile or an automated call to a landline. Check the information in the “One-Time Passwords” section in the “What you can do” tab for more information.
For business customers, our Business Banking Authentication App lets you authenticate transactions, including setting up new payments and recipients.
Report suspected fraud
Find the fastest way to report your fraud on our ‘How to report fraud’ page.
How to cancel your card
You can cancel your card in the TSB Mobile Banking app or use one of the other options
Unsure about a transaction?
To help you identify a transaction you don’t recognise follow this guide.
