Many of us will experience a mental health issue during our lives. And we know it can make it hard to focus on financial matters properly. So please let us know if you’re struggling. It’ll be in total confidence, and we can work out how to support you best.
Giving you space to think
If you’re in branch, let staff know so they can:
- Give you a private room to think in
- Lend you a helping hand
- Give you more time to make decisions
- Give you longer appointments so you have more time
- Give you documents to take home and read
Giving you less to remember
If PINs or passwords are difficult to remember, these things might help.
- Pay with contactless cards, Apple Pay or Google Pay in just a couple of taps
- Use Fingerprint or FaceID to log in more easily to our app. You set these up in the app
For help setting these up call us on 03459 758 758, lines open 8am - 8pm
Help from a friend or relative
If needed, you can nominate someone to help you with your banking. To do this, visit your local branch or use the 'third party online form’ below.
Ask for a sunflower lanyard
Ask a staff member for a free Hidden Disability lanyard. This is a simple way of letting people you might need a bit of extra support it’s recognised in many shops and businesses.
