If you find it hard to get about for any reason, or struggle with keyboards or pens, we have several ways to make things easier for you. Don’t forget you can access most of our services in our app or Internet Banking from the comfort of your home.
Access to branches
Many of our branches are specially equipped to help you. Look for:
- Call Assistance bells outside
- Access ramps for wheelchair users
- Handrails to give you support
- Lower counters and ATMs for chair users to reach
Dexterity aids
These aids might help you if your hands and fingers don’t work well. Ask branch staff or call us to request them on 03459 758 758, lines open 8am - 8pm.
- Signature stamps help you sign documents if it’s hard to hold a pen
- Chip and signature cards work without you having to enter keyboard numbers
- Templated cheques include prompts for everything you need to fill in
Help from a friend or relative
If needed, you can nominate someone to help you with your banking. To do this, visit your local branch or use the 'third party online form’ below
Power of attorney
If you’re looking to set up a power of attorney follow the link or call the number below
Learn more about power of attorney
Or call to find out more on 03459 758 758, lines open 8am - 8pm
Bank with us digitally
You can do a lot of banking without coming to branch using our mobile app or Internet Bank. Get our mobile banking app in the usual app stores.
Important information
Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the US and other countries. Apple Pay and Apple Watch are trademarks of Apple Inc. Google Pay is a trademark of Google LLC. Android, Google Pay, and the Google Logo are trademarks of Google LLC.
