If you struggle to tell us what you need to, or if you’ve even lost the power to speak, there are things we can do to make sure you can still communicate with us.
Bank with us digitally
You don’t need to speak when you bank with our mobile app or Internet Bank. Get our mobile banking app in the usual app stores.
Using sign language
We offer the SignVideo service.
This is a video link to a live interpreter using sign language who can pass back to you what staff are saying.
In branch, just ask us to set up SignVideo for you
Online, click any Sign Video icon to set up a live link
Help from a friend or relative
If needed, you can nominate someone to help you with your banking. To do this, visit your local branch or use the third party online form’ below
Power of attorney
If you’re looking to set up a power of attorney follow the link or call the number below
Learn more about power of attorney
Or call to find out more on 03459 758 758, lines open 8am - 8pm
Important information
Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the US and other countries. Apple Pay and Apple Watch are trademarks of Apple Inc. Google Pay is a trademark of Google LLC. Android, Google Pay, and the Google Logo are trademarks of Google LLC.
