If you’re struggling to read any of our materials, and even if you’ve lost your sight, there are things we can do to make sure you can still get the information you need about your finances.
Reading digital text
Try these tools to make digital documents easier to read
Reading paper text
Let us know and we can arrange for important documents to be sent in a way you can read.
- In larger print
- On coloured paper
- As braille
- As a audio CD
Call us on 0345 835 3374, lines open 8am - 8pm
Using ATMs
- Use the raised dot on the number 5 key to find the other keys around it
- Plug in your headphones to follow the ATM’s voice instructions
Help in branch
If you use a guide dog, you're welcome to bring it inside. Talk to our staff and they can also arrange:
- Private rooms where you can take your time
- Screen magnifiers to read documents
- Coloured Overlays to change the colour contrast
- Leaflets in braille or larger print
- Order a large print cheque book or cheque book template
Bank by phone
You can access many of our services by phone, so you can just tell us what you need.
To register for telephone banking, call us on 03459 758 758, lines open 8am - 8pm
Help from a friend or relative
If needed, you can nominate someone to help you with your banking. To do this, visit your local branch or use the 'third party online form’ below
Power of attorney
If you’re looking to set up a power of attorney follow the link or call the number below
Learn more about power of attorney
Call to find out more 03459 758 758, lines open 8am - 8pm
