TSB appoints Nicola Bannister to Executive Committee

TSB has today announced the appointment of Nicola Bannister as Director of Enterprise Services, subject to regulatory approval, joining the bank’s Executive Committee. This follows Gary Jones departure from TSB to take up an external opportunity.

Nicola will lead all economic crime and collections activities, as well key enterprise-wide services including planning, performance and assurance for TSB.

Nicola has over 20 years’ experience in Financial Services across Retail and Business Banking, Insurance and Investments. Nicola joined TSB in 2022 to lead all collections and recoveries activity, and in 2024 added economic crime to her portfolio.

Prior to joining TSB, Nicola worked in Lloyds Banking Group where her most recent roles had included Collections Effectiveness Director and Network Director for the Lloyds and Bank of Scotland branch network. More broadly, she has experience in senior roles delivering effective customer, cultural and risk management transformation in complex and regulated businesses.

TSB has also announced that Adam Lishman, Chief Customer Officer, will lead customer service to align with his existing responsibilities for products, propositions and marketing. Cheryl McCuaig, Chief Information Officer, will now additionally lead property services.

Commenting on the appointment, Robin Bulloch, TSB's Chief Executive Officer, said:

“I’m delighted to welcome Nicola to the Executive Committee. She’s a proven leader with a strong track record of supporting our customers – and will play a crucial role as we continue to deliver our Money Confidence purpose.”

Biography on Nicola Bannister

Nicola Bannister was appointed Director of Enterprise Services in October 2024, subject to regulatory approval.

Nicola leads all economic crime and collections activities, as well key enterprise-wide services including planning, performance and assurance for TSB.  Nicola has over 20 years of experience in Financial Services working across insurance, investments, retail and business banking. She joined TSB in 2022 as Financial Support Director, leading the strategy, platforms, performance and operational teams for customers in financial difficulty. She was appointed Customer Support Director in early 2024, leading performance, operations and technology across collections and recoveries, economic crime and bereavement.

Prior to joining TSB, Nicola worked in Lloyds Banking Group where her most recent roles had included Collections Effectiveness Director and Network Director for the Lloyds and Bank of Scotland branch network. More broadly, she has experience in senior roles delivering effective customer, cultural and risk management transformation in complex and regulated businesses.

Nicola is also a trustee of Avenues Group, a UK charity which supports individuals with autism, learning disability, acquired brain injuries or complex needs to live fulfilling lives in their communities.  Nicola holds a PhD in Classics and a post-graduate qualification in Economics.