There are 5.7 million* unpaid carers in the UK supporting vulnerable people every day. And we know how much time, energy and money caring can take. We can offer ways to ease the pressure, whether you’re a carer yourself, or one of the cared-for.
Are you a carer?
You probably are if you regularly do these sorts of things for someone:
- Grocery shopping or food preparation
- Helping with medical appointments
- Bathing and dressing
- Regular housekeeping or cleaning
- Managing their finances
Here’s how to get an official carers assessment’ from your local council:
Benefits you can apply for
If you qualify as a carer you could get financial support.
- Find out what you’re entitled to with this benefits calculator:
Benefits calculator (carers.org)
- Get NHS advice about carer assessment and benefits:
Carer's assessments (nhs.uk)
Take a payment holiday
Does caring cause you to take time off work or other expenses? We could offer you a payment holiday:
For loans
You can apply for a 1-month holiday, twice in 12 months.2 Apply via ‘Your accounts’ in the app.
Or call us on 0345 835 3861
Lines open 8am-7:30pm Mon-Fri, 8am-12pm Sat
For a mortgage
You can apply for a 6-month holiday, once in 2 years.3
Call us on 0345 835 3374
Lines open 8am-7:30pm Mon-Fri, 8am-12pm Sat
The first step is to tell us.
Please don’t hesitate to let us know that you have a carer. It’s all confidential and only used to help you access our services better. We put a note on your account so we know to give you more time or help when you contact us.
Call us on Lines open 0800 876 8787 8am and 8pm
Come in and talk to us. Find your nearest branch: Branch locator
Tell us via Chat in the TSB app.
SignVideo
Communicate with us using sign language with our SignVideo service, available 8am-6pm Monday to Friday
Personal banking:
Business banking:
BT Relay UK
Call us using the prefix '18001’ either from a text phone, or through the RelayUK app.
Bank on your phone
Trouble getting around? Just pick up your phone and use our mobile app for your daily banking.
Speak face to face
Need to talk to a person? Make a video appointment and speak to us in the comfort of your own home.
**We use Adobe Sign for this kind of booking. Adobe don’t use your data, they simply pass it on to us securely. Need to find our more? Read our Privacy Notice
Get support from outside TSB
Lightning Reach offers personalised support
Lightning Reach is an easy-to-use portal that helps you find and apply for financial support such as grants, benefits, local schemes, and discounted tariffs.
Money management
If a person is struggling to handle their finances, a carer can be allowed to do some of it for them, by having 'third party access.’
You should discuss and agree this together.
It means a carer can phone the bank or go to a branch on their behalf, or even use their debit card or mobile app.
- Find out how this works in this how-to guide:
Managing someones affairs (Carers UK) - Find out how to do it with TSB:
Third Party Access
Payment freezes
If the way someone spends is worrying for any reason, we can put a temporary freeze on it.
You should discuss and agree this together.
We can put a freeze on:
- Contactless cards
- Chip and pin cards
- Online and phone payments
- Cash withdrawals
How to freeze your TSB debit card
Important information
*5.7 million unpaid carers
2) Loan payment holiday | Return to Loan payment holiday
Loan payment holidays cannot be taken on consecutive months. Subject to approval.
3) Mortgage payment holiday | Return to Mortgage payment holiday
Subject to approval.
4) Apple Pay | Return to Apple Pay
Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the US and other countries. Apple Pay and Apple Watch are trademarks of Apple Inc
5) Google Pay | Return to Google Pay
Google Pay is a trademark of Google LLC. Android, Google Pay, and the Google Logo are trademarks of Google LLC
