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Our service status

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If you’re having problems accessing our Mobile app or Internet Banking, follow our interactive help guide to get back online.

Interactive help guide

Internet banking

Available

Essential maintenance

We’ll be carrying out essential maintenance on our online services between 01:00am - 06:00am on Friday 14 February.

  • Credit card account information will be unavailable to view on Internet Banking and the mobile app. 

We’re sorry for any inconvenience this may cause.

Mobile banking

Available

Essential maintenance

We’ll be carrying out essential maintenance on our online services between 01:00am - 06:00am on Friday 14 February.

  • Credit card account information will be unavailable to view on Internet Banking and the mobile app. 

We’re sorry for any inconvenience this may cause.

Telephone banking

Available

Branch banking

Available

TSB Smart Agent - Website

Available

TSB Smart Agent - Mobile Banking App

Available

Open Banking

Read our latest Open Banking Service Report.

Our previous reports can be found here:

TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no. SC95237.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.

TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.

Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. Not all telephone banking services are available 24/7.

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